Twitch has outlined a clearer plan for addressing off-platform harassment and serious misconduct. In a company blog post, they categorized off-platform harassment into two sections: Harassment that occurs on Twitch and other platforms, and harassment that take place completely off-platform.
The first category cover cases where harassment takes place both on Twitch and off of it. They cited an example of what counts as the first category, stating it would take related harassment on Twitter into account when investigating a reported misconduct incident during a Twitch livestream.
The newest part is category two. Twitch will now “enforce against serious offenses that pose a substantial safety risk to the Twitch community, even it these actions occur entirely off Twitch.” This includes:
- Deadly violence and violent extremism
- Terrorist activities or recruiting
- Explicit and/or credible threats of mass violence (i.e. threats against a group of people, event, or location where people would gather).
- Leadership or membership in a known hate group
- Carrying out or acting as an accomplice to non-consensual sexual activities and/or sexual assault
- Sexual exploitation of children, such as child grooming and solicitation/distribution of underage sexual materials
- Actions that would directly and explicitly compromise the physical safety of the Twitch community, such as threatening violence at a Twitch event
- Explicit and/or credible threats against Twitch, including Twitch staff
Twitch has also enlisted the help of third party investigative law firm to help support with these investigations. An email address was also opened up, OSIT@twitch.tv, where anyone can send evidence of off-platform misconduct that falls into what is listed above. Twitch did state that what will be investigated is limited to what is explicitly listed under the section in category two. Nothing outside of that list will even be considered worthy of looking into.
This clarification of off-platform harassment policies comes after Twitch updated its Hateful Conduct and Harassment in January of this year. In the new changes, Twitch made it clear these behaviors are not acceptable.