Twitch has out­lined a clear­er plan for address­ing off-plat­form harass­ment and seri­ous mis­con­duct. In a com­pa­ny blog post, they cat­e­go­rized off-plat­form harass­ment into two sec­tions: Harass­ment that occurs on Twitch and oth­er plat­forms, and harass­ment that take place com­plete­ly off-platform.

The first cat­e­go­ry cov­er cas­es where harass­ment takes place both on Twitch and off of it. They cit­ed an exam­ple of what counts as the first cat­e­go­ry, stat­ing it would take relat­ed harass­ment on Twit­ter into account when inves­ti­gat­ing a report­ed mis­con­duct inci­dent dur­ing a Twitch livestream.

The newest part is cat­e­go­ry two. Twitch will now “enforce against seri­ous offens­es that pose a sub­stan­tial safe­ty risk to the Twitch com­mu­ni­ty, even it these actions occur entire­ly off Twitch.” This includes:

  • Dead­ly vio­lence and vio­lent extremism
  • Ter­ror­ist activ­i­ties or recruiting
  • Explic­it and/or cred­i­ble threats of mass vio­lence (i.e. threats against a group of peo­ple, event, or loca­tion where peo­ple would gather).
  • Lead­er­ship or mem­ber­ship in a known hate group
  • Car­ry­ing out or act­ing as an accom­plice to non-con­sen­su­al sex­u­al activ­i­ties and/or sex­u­al assault
  • Sex­u­al exploita­tion of chil­dren, such as child groom­ing and solicitation/distribution of under­age sex­u­al materials
  • Actions that would direct­ly and explic­it­ly com­pro­mise the phys­i­cal safe­ty of the Twitch com­mu­ni­ty, such as threat­en­ing vio­lence at a Twitch event
  • Explic­it and/or cred­i­ble threats against Twitch, includ­ing Twitch staff

Twitch has also enlist­ed the help of third par­ty inves­tiga­tive law firm to help sup­port with these inves­ti­ga­tions. An email address was also opened up, OSIT@twitch.tv, where any­one can send evi­dence of off-plat­form mis­con­duct that falls into what is list­ed above. Twitch did state that what will be inves­ti­gat­ed is lim­it­ed to what is explic­it­ly list­ed under the sec­tion in cat­e­go­ry two. Noth­ing out­side of that list will even be con­sid­ered wor­thy of look­ing into. 

This clar­i­fi­ca­tion of off-plat­form harass­ment poli­cies comes after Twitch updat­ed its Hate­ful Con­duct and Harass­ment in Jan­u­ary of this year. In the new changes, Twitch made it clear these behav­iors are not acceptable.