It appears that the PS5’s DualSense is the latest gaming controller to face the annoying issue of stick drift. This is when the controller registers joystick movement, even if the player hasn’t touched the stick. It’s unclear how widespread this problem is for the DualSense, but those looking to get defective devices fixed are looking at long wait times and shipping charges.
Kotaku reported that some people are posting stories and videos of their controllers drifting, as well as their experiences trying to get them fixed or replaced through Sony. A GameFAQs forum shows at least 9 different threads by users experiencing drift in their PS5 controllers.
“The controller I had packaged with my PS5 had drift only a week in (I got it at launch) and it definitely was not wear and tear since I probably put in less than 10 hours at that point,” user Lionhartwolf explained in one thread.
“They said they would send me a box so I could send it in. I’ve been waiting just under 2 weeks though and still nothing,” the post reads. “One concerning factor I saw was with the shipping instructions though. Despite the [customer service] guy saying they will pay for shipping the email says I am responsible.”
A customer servicer representative contacted by Kotaku confirmed that controller drift is covered by warranty. They are explained that the customer is responsible for paying shipping to a Sony repair facility. Sony will pay for the shipping back to the customer.
The same firm that filed a complaint against Nintendo is also currently investigating a potential class-action lawsuit against Sony over the drifting issue. The law firm is asking those affected by the PS5 issue to fill out a form on its website.