Cyberpunk 2077 is only three days old, but the state in which the game was released was, rough. This is especially true for anyone who purchased it on last-gen consoles. PS4 players are dealing with terrible frame loss, low-quality textures and character models, as well as crashes. This issues are so problematic, that Sony is offering refunds to those who bought the game digitally.
Originally reported by VGC, Reddit users on the Cyberpunk page are reporting receiving full refunds for digital versions of Cyberpunk 2077, even if they went past the two-hour playtime that’s enforced for refunds. However, if you think it will be an easy process to get this refund, you’re sadly mistaken. You’ll need to contact PlayStation’s customer service, which can be a hassle. One user even stated that Sony is actually complaining about the game’s issues to CD Projekt Red.
Unfortunately, if you don’t reside in the United States, it may be that much harder to get a refund, since not every region has its own customer service hotline. It also appears to be hit or miss on who they offer refunds to.
If you are playing on Xbox One and running into issues, you could try contacting Microsoft. One Reddit user said that Microsoft offered them a refund when they voiced their concern for the bugs in the game. PC players seem to have far less issues when playing, but is by no means bug free.
Cyberpunk 2077 currently runs on the PS5, Xbox Series S and Series X via backwards compatibility with the last-gen versions. Full next-gen versions will be arriving at some point, which will hopefully solve some of the bigger issues affecting the game right now. However, those who don’t get a refund might have to just play the waiting game for updates, instead of playing the actually game.