Nintendo may have to adjust its policy when it comes to cancelling preorders on the eShop. This is due to a recent court case it lost in Germany. The current policy is that digital preorder can be canceled up to a week prior to that game’s release–this is a policy the company had previously tinkered with last year.
Nintendo Life reported the German court of appeals reversed the decision that allowed Nintendo to have the seven-day policy for preorder cancellations to begin with. The court sided with the Federation of German Consumer Organizations (VZBV) and The Norwegian Consumer Council, who argued that preorders should be held to the same standard as other digital purchases in Europe, allowing a 14-day period in which the product could be refunded.
The decision (translated by Nintendo Life) stated that since the pre-load was not a playable game, that the download is worthless to buyers and that Nintendo doesn’t fulfill its end of the exchange until the game’s release date. Nintendo has not announced or made any changes to its preorder policy on the eShop. However, this decision may result in preorders being able to be refunded at least up until the game’s release date, within the EU of course.
Nintendo isn’t the only company with restrictive rules around digital games. PlayStation only offers refunds within 14 days of purchase if you haven’t started to download the product yet. Although, they don’t have any restrictions regarding preorders. Xbox has a similar policy, but it allows for games “in which you haven’t accumulated a significant amount of play time.”