PC gamers who had their high-end graphics cards fried by Amazon Games’ MMO New World, might get a replacement. As long as it’s an EVGA model.
A representative for EVGA spoke to PC Gamer and confirmed that all EVGA RTX 3090 cards that were broken or damaged “are being replaced.” The cards busted while playing a closed beta for New World with an uncapped frame rate. That is what Amazon is claiming caused the issue.
In a statement given yesterday, Amazon said, “The New World Closed Beta is safe to play. In order to further reassure players, we will implement a patch today that caps frames per second on our menu screen.” It’s worth noting though that while the patch caps New World’s frame rate while in the main menu, it does not implement any change in any other segments of the game. “This does not affect settings in game world available via the Settings/Video menu.” This information came from a New World community manager on the game’s forum.
EVGA is replacing the 3090 cards rather quickly, instead of keeping their consumers waiting. In a video posted by JayzTwoCents, host Jason Langevin confirmed with his own contacts at the hardware manufacturer that replacements are currently being sent out. “I straight-up asked them ‘What are you going to do for the customers that have EVGA cards that have failed while playing this game?’ And I was kind of surprised, actually, he said ‘oh, they’re already getting replacement cards.’ ”
Despite the setbacks players have been facing with EVGA RTX 3090 cards, New World has seen some pre-release success. The game is set to launch on August 31st, and is already the most-viewed game on Twitch and is currently the best-selling title on Steam.