Cyber­punk 2077 is bare­ly a week old and has already been through the wringer since its launch. Cur­rent gen-con­sole play­ers are expe­ri­enc­ing an over­whelm­ing amount of bugs, clip­ping, frame rate issues, poor graph­ics and full con­sole crash­es. Unhap­py cus­tomers are seek­ing refunds. CD Pro­jekt Red, along with sev­er­al retail and online stores, are mak­ing play­ers aware of their refund policies.

The lat­est state­ment from the games devel­op­er is address­ing retail pur­chas­es. The stu­dio explic­it­ly men­tioned that “every own­er of a phys­i­cal copy, or a dig­i­tal copy bought at retail, who has valid proof of pur­chase,” can receive a refund. The most sur­pris­ing part is that CD Pro­jekt Red will issue refunds out of their own pock­ets if need be. Those who bought a phys­i­cal copy have until Decem­ber 21st, 2020 to request a refund from the developer.

Retail stores are mod­i­fy­ing poli­cies around game soft­ware returns specif­i­cal­ly for Cyber­punk 2077. Best Buy will be giv­ing refunds for con­sole edi­tions of the game until Decem­ber 21st, falling in line with CD Pro­jekt Red’s dead­line. Best Buy’s pre­vi­ous pol­i­cy was to only issue refunds on unopened games. After Decem­ber 21st, it will return to that policy. 

Returnable Game SKU’s At Best Buy:

  • 6255151 — Cyber­punk 2077 PS4
  • 6255136 — Cyber­punk 2077 Xbox One
  • 6352276 — Cyber­punk 2077 Collector’s Edi­tion PS4
  • 6352440 — Cyber­punk 2077 Collector’s Edi­tion Xbox One
  • 6414180 — Cyber­punk 2077 Xbox One Digital

The prob­lems are so bad for PlaySta­tion users, Sony has removed Cyber­punk 2077 from its store and is offer­ing refunds to the play­ers. On the oth­er hand, Microsoft has­n’t delist­ed Cyber­punk 2077, but is also dish­ing refunds out to any play­er who wants it.