Cyberpunk 2077 is barely a week old and has already been through the wringer since its launch. Current gen-console players are experiencing an overwhelming amount of bugs, clipping, frame rate issues, poor graphics and full console crashes. Unhappy customers are seeking refunds. CD Projekt Red, along with several retail and online stores, are making players aware of their refund policies.
The latest statement from the games developer is addressing retail purchases. The studio explicitly mentioned that “every owner of a physical copy, or a digital copy bought at retail, who has valid proof of purchase,” can receive a refund. The most surprising part is that CD Projekt Red will issue refunds out of their own pockets if need be. Those who bought a physical copy have until December 21st, 2020 to request a refund from the developer.
Retail stores are modifying policies around game software returns specifically for Cyberpunk 2077. Best Buy will be giving refunds for console editions of the game until December 21st, falling in line with CD Projekt Red’s deadline. Best Buy’s previous policy was to only issue refunds on unopened games. After December 21st, it will return to that policy.
Returnable Game SKU’s At Best Buy:
- 6255151 — Cyberpunk 2077 PS4
- 6255136 — Cyberpunk 2077 Xbox One
- 6352276 — Cyberpunk 2077 Collector’s Edition PS4
- 6352440 — Cyberpunk 2077 Collector’s Edition Xbox One
- 6414180 — Cyberpunk 2077 Xbox One Digital
The problems are so bad for PlayStation users, Sony has removed Cyberpunk 2077 from its store and is offering refunds to the players. On the other hand, Microsoft hasn’t delisted Cyberpunk 2077, but is also dishing refunds out to any player who wants it.